TERMS & CONDITIONS 

Last updated: July 2025

 

1. General

 1.1 These Terms & Conditions (“Agreement”) apply to all users (“User” or “Customer”) accessing or using the website www.root.work (the “Site”), operated by RGC Tasarım İnovasyon Danışmanlık Hiz. San. Tic. Ltd. Şti. (“ROOT”, “we”, “our” or “us”), registered in Türkiye.

1.2 By accessing the Site or placing an order, you confirm that you are at least 18 years old or have parental consent, and that you accept these Terms in full.

1.3 ROOT reserves the right to modify or discontinue any feature, service, product description, or pricing on the Site without notice. In the event of errors (including typographical, pricing, or availability issues), ROOT reserves the right to cancel orders and issue refunds accordingly.

1.4 All content on the Site—including but not limited to text, images, product designs, logos, and trademarks—is the property of ROOT or its licensors. Unauthorized use, reproduction, or distribution is strictly prohibited.

 

2. Orders & Payments

2.1 When placing an order, the customer agrees to provide accurate and complete personal and payment information.

2.2 Prices displayed are in the currency selected at checkout and include applicable taxes unless otherwise stated. Shipping costs and payment processing fees are shown separately.

2.3 All payments are processed via secure third-party providers. ROOT does not store or have access to your full payment details.

2.4 Orders are confirmed upon successful payment. We reserve the right to decline or cancel any order at our discretion.

 

3. Shipping & Delivery

 3.1 We ship internationally from Türkiye. Orders are dispatched within 3 business days after confirmation.

3.2 Delivery times vary by location and range between 5–12 business days under normal conditions.

3.3 ROOT is not responsible for delays due to customs, incorrect address information, strikes, or natural disasters.

3.4 We do not deliver to public locations (e.g., cafés, internet cafés, cargo offices). Photo ID and signature may be required at delivery.

 

4. Returns & Refunds

 4.1 Customers may return eligible products within 14 calendar days of delivery. Items must be:

  • Unused, in their original condition and packaging

  • Accompanied by the original invoice or proof of purchase

 

4.2 To initiate a return, contact us at hello@root.work with your order number and reason for return.

4.3 If the return is due to our error (e.g., wrong or defective product), return shipping is free. Otherwise, return shipping costs are the customer’s responsibility.

4.4 Refunds are processed within 10 business days upon inspection of the returned item. Refund timing may vary depending on your payment provider.

4.5 Promotional items or bundles must be returned as a complete set.

4.6 Certain items are non-returnable for hygiene reasons (e.g., opened cosmetics, undergarments, baby accessories).

 

5. Exchanges

 5.1 ROOT does not offer product exchanges. To receive a different item, return the original product and place a new order.

  

6. User Conduct

 6.1 Users agree not to post or upload any content that:

  • Contains hate speech, harassment, or personal attacks

  • Promotes drug use, illegal activity, or excessive violence

  • Infringes on third-party intellectual property rights

  • Is religiously or politically provocative

  • Violates any local or international law

6.2 ROOT reserves the right to remove any such content without notice and suspend the associated account if necessary.

 

7. Intellectual Property & License

 7.1 By uploading or submitting any content (comments, images, etc.), you grant ROOT a non-exclusive, worldwide, royalty-free license to use, reproduce, distribute, and display that content for promotional purposes.


7.2 You affirm that you own the rights to such content or have secured all necessary permissions.

 

8. Limitation of Liability

 8.1 ROOT is not liable for:

  • Indirect or consequential damages

  • Third-party content displayed on the Site

  • Interruptions in service due to maintenance or force majeure events

 

9. Force Majeure

 9.1 ROOT shall not be held responsible for delays or failures caused by events beyond our reasonable control (e.g., war, natural disasters, government restrictions, strikes).

 

10. Privacy & Data Protection

10.1 ROOT processes personal data in accordance with GDPR (Europe) and CCPA (California) standards. For full details, see our Privacy Policy.

 

11. Changes to Terms

 11.1 We may update these Terms from time to time. By continuing to use the Site, you agree to the most recent version of the Terms & Conditions.

 

If you have any questions about these terms, please contact us at:


RGC Tasarım İnovasyon Danışmanlık Hiz. San. Tic. Ltd. Şti.

Sinanoba Emlak Bankası Konutları A-1046 Blok No:2

Büyükçekmece / İstanbul – Türkiye

Phone: +90 535 718 36 30

Email: hello@root.work