FAQ

No, you can place an order on root.work without creating an account. However, registering allows you to track your orders, save your address, and enjoy a faster checkout experience.

Creating an account is simple. Click “Sign In” at the top right and enter your name, email and a password. That’s all it takes.

Click “Forgot password?” on the login page to create a new one.

Your account lets you view previous orders, manage delivery details and keep track of your payments.

Due to Shopify’s infrastructure, users cannot delete their accounts directly. To request the deletion of your account, please email us at hello@root.work. Your request will be processed as soon as possible in accordance with applicable regulations.

Yes, as long as your order hasn’t been prepared for shipment, we can help you update details such as the product, delivery address or a gift note. Just reach out to us at hello@root.work and we’ll take care of it.

If your order hasn’t been shipped yet, we can process your cancellation request right away. For orders that have already been dispatched, our return process will apply instead.

If this happens, please take a photo of the item and email us at hello@root.work. We’ll review it promptly and offer a solution right away.

All order invoices are sent digitally via email. If you haven’t received yours, please check your spam folder or get in touch with us.

All purchases made on www.root.work can be securely paid using Visa, Mastercard, and all major debit or credit cards.

Your payment is processed through our secure infrastructure, encrypted with a 256-bit SSL certificate for maximum protection.

You can contact us by sending an email to hello@root.work. We’ll guide you through each step of the return process.

Return shipping costs are the responsibility of the customer. However, in the case of defective or incorrect items, all related expenses will be covered by us.

If your order status shows as “delivered” but you have not received your package:

– Please check around your delivery location such as the building entrance, security desk or with neighbors

– Then contact the shipping carrier directly to request detailed tracking information

If you still cannot locate your package after these steps, contact us at hello@root.work. We will review the situation with you and work on a quick solution.

If your package is returned to us due to delivery failure (such as incomplete address, refusal to accept, or incorrect information), an additional shipping fee may be required for reshipment.

To avoid such issues, please make sure your address details are complete and accurate.

All ROOT products are designed and made in Istanbul. Throughout the production process, we prioritize quality, aesthetics, and sustainability. The materials we use are shared transparently on each product page.

We currently do not offer custom production or personalization services. However, we are working on making these options available in the near future.

Yes. The message you write in the note section during checkout will be delivered with your order on a simple, elegant card.

All of our products are carefully packaged in ROOT’s signature boxes, designed with attention to detail and a focus on aesthetics.