Distance Sales Agreement
This Distance Sales Agreement (“Agreement”) is entered into between:
A. BUYER (hereinafter referred to as “Buyer”)
B. SELLER (hereinafter referred to as “Seller”)
Company Name: RGC TASARIM İNOVASYON DANIŞMANLIK HİZ. SAN. TİC. LTD. ŞTİ.
Address: Sinanoba Emlak Bankası Konutları A-1046 Blok No:2, Büyükçekmece / İstanbul
Phone: +90 535 718 36 30
Email: hello@root.work
Website: www.root.work
By accepting this Agreement, the Buyer agrees to pay the purchase price of the ordered product(s), including applicable taxes, shipping costs, and any additional charges, and acknowledges that they have been informed of these costs in advance.
1. Definitions
Website: The Seller’s e-commerce platform at www.root.work
Product: The item(s) offered for sale by the Seller, including physical goods and any digital or intangible items.
Order: The selection and confirmation of one or more Products for purchase via the Website.
Delivery Address: The address specified by the Buyer for the delivery of Products.
Consumer: Any natural person acting for purposes outside their trade, business, or profession.
Distance Contract: A contract concluded between the Seller and Buyer exclusively through remote communication methods (such as online orders) without the physical presence of both parties.
2. Subject of the Agreement
This Agreement governs the sale and delivery of the products listed on the Seller’s Website, including the Buyer’s rights and obligations, in accordance with applicable consumer protection laws, including the EU Consumer Rights Directive and the FTC’s guidelines for e-commerce.
The product descriptions, images, and prices listed on the Website are an integral part of this Agreement. The Seller reserves the right to update product information at any time without prior notice.
3. Order Process and Payment
The Buyer agrees to the product price, shipping costs, payment terms, and other conditions upon confirming the order. Payment can be made through the secure payment methods offered on the Website. Once payment is received, an email confirmation will be sent to the Buyer.
The Buyer acknowledges that by confirming the order, they enter into a legally binding purchase contract with the Seller.
4. Delivery
The ordered Products will be shipped to the Delivery Address provided by the Buyer. Estimated delivery times and shipping fees are disclosed during the checkout process.
If delivery is delayed due to unforeseen circumstances or force majeure events, the Buyer will be informed accordingly. In case the delivery becomes permanently impossible, the Buyer will be entitled to a full refund within 14 days.
5. Right of Withdrawal
The Buyer has the right to withdraw from this Agreement within 14 days without providing any reason. The withdrawal period expires 14 days after the day the Buyer or a third party (other than the carrier) receives the Products.
To exercise the right of withdrawal, the Buyer must notify the Seller via email at hello@root.work. The returned item(s) must be unused, in original packaging, and accompanied by the purchase invoice.
Certain items such as personalized products, opened hygiene-related products, or digital downloads may not be eligible for return.
6. Return Procedure
To initiate a return, the Buyer must contact the Seller and request a return authorization. Upon approval, the Buyer must return the item(s) within 14 days using a trackable shipping method.
Returned products must include:
• The original invoice
• A completed return form
• The product in its original condition and packaging with all accessories
If the return is due to the Seller’s error (e.g., defective or incorrect product), return shipping will be covered by the Seller. For other reasons (e.g., change of mind), return shipping costs will be borne by the Buyer.
7. Refund
After receiving and inspecting the returned item(s), the Seller will process the refund within 14 days to the Buyer’s original payment method.
If the returned item(s) are found to be used or damaged beyond necessary inspection, the Seller may deduct an appropriate amount from the refund.
8. Non-returnable Items
The following items are not eligible for return:
• Customized or personalized products
• Products that cannot be returned due to health or hygiene reasons if unsealed
• Perishable goods or items with short shelf lives
• Digital goods delivered electronically
• Opened software, media, or products with tampered packaging
All returns must be in unused and resaleable condition.
9. Liability
The Seller is not responsible for delays or non-fulfillment caused by force majeure events such as natural disasters, pandemics, strikes, or regulatory actions.
The Buyer is responsible for providing accurate contact and delivery information. The Seller is not liable for failed deliveries due to incorrect or incomplete addresses.
10. Right of Withdrawal
10.1. The Buyer has the right to withdraw from this Agreement within 14 (fourteen) days from the date of delivery of the goods to the Buyer or a third party designated by the Buyer, without giving any reason and without incurring any liability, provided that a written notice is sent to the Seller. In the case of service contracts, this period begins on the date the contract is concluded. If the service has already been rendered with the Buyer’s consent before the end of the withdrawal period, the right of withdrawal shall not apply. The costs arising from the exercise of the right of withdrawal shall be borne by the Seller. By accepting this Agreement, the Buyer acknowledges having been informed about the right of withdrawal.
10.2. To exercise the right of withdrawal, the Buyer must notify the Seller in writing within the 14-day period via registered mail, email, or another permanent data carrier, and the goods must not fall under the category of non-returnable items (outlined below). In case of withdrawal:
a) The invoice must be returned with the goods. If the invoice is issued to a legal entity, a return invoice must be issued by the Buyer.
b) The return form must be completed.
c) The goods must be returned in full, undamaged, and in their original packaging, including all standard accessories.
d) Upon receiving the withdrawal notice, the Seller shall refund the Buyer within 14 days and collect the goods within 20 days.
e) If the returned goods are damaged or used beyond what is necessary to establish their nature, characteristics, and functioning, the Buyer shall be liable for any loss in value.
f) If the withdrawal causes the order total to fall below a campaign threshold, the discount amount applied in the original order will be deducted from the refund.
11. Non-returnable Items
The following items cannot be returned or exchanged under the right of withdrawal:
• Goods prepared in line with the Buyer’s personal requests or custom-made products
• Products whose protective seals have been broken after delivery and that are not suitable for return due to health or hygiene reasons
• Items that may deteriorate quickly or have an expiration date
• Products that have been mixed with others and cannot be separated by their nature
• Periodicals such as magazines and newspapers (except subscriptions)
• Digital content or intangible goods delivered instantly through electronic media
• Audio/video recordings, books, digital content, software, computer supplies (e.g., toner, cartridges) with broken packaging
All cosmetic, personal care, underwear, swimwear, books, software, DVDs, and stationery must be unopened, unused, and in their original packaging to be eligible for return.
12. Default and Legal Consequences
If the Buyer fails to fulfill payment obligations, especially when paying by credit card, the Buyer agrees to bear all interest and collection costs arising from this default, as per their agreement with the issuing bank. If any loss is incurred by the Seller due to late payment or non-payment, the Buyer shall indemnify the Seller.
13. Governing Law and Jurisdiction
In case of a dispute arising out of this Agreement, the matter shall be governed by the laws of the Republic of Turkey. Disputes will be submitted to the Istanbul Consumer Arbitration Board or the Consumer Courts of the Buyer’s place of residence within the applicable monetary limits.
For international customers, the applicable consumer rights and dispute resolution procedures will be in accordance with the relevant jurisdiction depending on the Buyer’s country of residence, unless otherwise agreed.
14. Entry Into Force
This Agreement becomes effective when the Buyer completes the purchase and makes payment on the Seller’s website. The Buyer is deemed to have read and accepted all terms and conditions of this Agreement.
